I did not receive my parcel sent from UPS. Please note that all orders are charged in United States Dollars (USD). Hope to hear from you soon and thanks again. Bluefly refuses to let me return one of the orders. I hope this helps! Call Bluefly.com customer service faster with GetHuman. Be advised that all returns have a 7 day shipping window from the day the RMA is assigned. AfterShip. If an RMA is not provided with your refund delays can take up to 2 weeks. Worse yet, one boot was 8.5 and the other way 6.5. Charging more for a different color shoes and sending me the the shoe from my original order!!!! That was not nice. However, the prices on our website change often andwe are not able to offer price adjustments. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. BBB File Opened: 12/17/2019. The bathing suit was 27.94, they ripped me off with the label sent. I should have another day or so to return the item. Bluefly.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. However, I found that they have an automated system so that they cannot change the address or cancel the order. We look forward to hearing from you. I ordered a desk and they sent a different one. Even if they have the right one in stock. Maybe they counted Black Friday as a holiday. if the bag is faked or damaged, could i return it back? It also suggests that the company is organized and has taken steps to secure its online presence. I tried to purchase a pair of Common Project shoes in a size 5. Additional comments are also welcome on the authorization form. I contacted bluefly so they can honor my original price and they wouldnt. I have never had any problem with other sites delivering using UPS or USPS. Enter your registered Bluefly account's email address and click RESET MY PASSWORD. If you have multiple returns on the same order, a fee of $4.95 for each additional shipment will apply. Bluefly ships to the contiguous 48 states, the District of Columbia, Alaska*. It cancels my orders saying they are out of stock, but the website shows them as if they are in stock. I swear I used all known means to get in touch with the company but got no response from them. This is horrible, especially since the item I ordered is defective (the zipper is broken). Ordered a bathing suit bottom in xsmall, was too big, I have several of this type of bottoms. Opinions are ours. Using my math, 22-3 equals 19. We looked at designer & luxury fashion brands similar to Bluefly in products and services offered and ranked them according to product features, overall customer ratings, brand popularity, price point and value, shipping and returns policies . Large pieces of furniture or shipments that cannot be delivered by standard parcel post methods and will arrive via freight. I have been a heavy consumer of designer fashion for almost 50 years and believe Bluefly is the worst platform. I spoke with a supervisor today who (once again) agrees that I am due the money but says the "credit department" MAY or MAY NOT refund me the additional amount owed and there's nothing he can do about it. It goes against our guidelines to offer incentives for reviews. Their customer service was quite nice and gave us a store credit. I orsered size 8 and receivwd size 5. They rip customers off by colluding with dishonest eBay sellers as partners, sending defective, low-quality, possibly unauthentic products, then denying whatever you say, refusing to give full refund and charging people return fees. Their system shows it has! If you checked out as a guest, you can view your order status by clicking "View Your Order" on either your order confirmation so shipping confirmation emails. Christmas came and went! The complaint has been investigated and resolved to the customer's satisfaction. First off they messed up and sent me a wrong item. Charging all these fees to return is not taking care of your customers. Blue fly or not (trust me there service is excellent!). Veja V-12 Leather Sneaker. The bag is new and authentic. That'll depend on the store 's shipping policy and delivery times. I would never buy again. We will be having several upgrades to our site soon, I look forward to more positive reviews in the future. Absolutely the worst company to deal with. Type of Entity: Limited Liability Company (LLC) News. I will be contacting BCBG to let them know how their brand is being treated. Simply appalling. For security reasons, it is not possible for us to change your shipping address once an order has been placed. I don't know what to do. This information can be found by visiting FedEx directly. 13,930. Shipping charges are not refundable.Return Time Frames May Vary And Are Indicated With Each Items Description. No complaints from me; cant lie I was nervous seeing all of the negative reviews but my experience was seamless. Once the order has cleared processing, pending availability, and credit card authorization, the delivery company will contact you to schedule a delivery appointment. I want to purchase a burberry bag from bluefly, will it be authentic? I knew immediately as it was wrapped in poor English packaging and the quality was off in many aspects. Fragrance and skincare returns are accepted on merchandise that is in original, unopened and unused condition (including all packaging) within 21 days from shipment date. Final Sale Automated shipment tracking. If you checked out as a guest, pleaseclick hereto first create an account with the email address used on your order. Hi Jason, Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I sent an email to inquire about my return and refund and received a response in a matter of minutes. Note I havent purchased anything from Bluefly in over ***** years. That's 10 business days starting from when they receive the package so it does take some time. When I requested a store credit, they said they do not offer those anymore. I'm worried now. Read More. Please ensure you keep your tracking information. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Bluefly.com attracts a monthly unique visitor traffic 22,720 visitors. We are a week past Christmas, and I still don't have the gift I paid for. Track your Bluefly order status with tracking number, get real time notifications when your parcel delivery status updated. The customer service is really terrible. If you refund the original payment method and use our pre-paid domestic return label, $6.95 will be deducted from your return total. The age of Bluefly's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. FORTY ONE minutes after placing the purchase, I reached out to customer service who advised they could not cancel or change the order. When I finally ordered and got the package, my dresses were much bigger, even though I ordered them in the M size. 7,051. This doesn't count how long your Bluefly order will arrive at MyUS. When I tried to request an RMA on June 22, I received the following response: Bluefly accepts returns of your requested item within 21 days of the ship date in its original, unused condition (including all original packaging and tags). Could not get a return label and no phone number on their site. Thank you for ruining my sister's Christmas! NO SELLER IS MENTIONED ON THE WEBSITE .I ASKED FOR MY INVOICE , THEY SAID THE SELLER SHOULD HAVE INCLUDED AND THEY ARE NOT ABLE TO SEND IT TO ME . I will not order from Bluefly ever again! The complaint is very unclear and makes it Bluefly has left an official reply on this complaint. Jul 04, 2014 12:31 pm EDT. This complaint was posted by a verified customer. All Rights Reserved. Thanks again. Beware of this scammer who is their customer service rep Tyler M he scams and bullies customers we were told hes on his way out. Customer service is our #1 priority and if you have an issue with us, all you have to do is reach out and we would be more than happy to work with you. I hope it's there. It maybe a pain in the a##. Please note- Outbound shipping charges are not refunded when making a return. Im thinking of ordering something from you guys but after reading all the negative reviews im not so sure anymore, unless you can some how convince me i wont have any issues with my orders. what i need to know is can they be easily returned if they do not fit appropriately. We work hard with these partners to offer competitive pricing on our products. This review was chosen algorithmically as the most valued customer feedback. When I received my order I was shocked to see two identical pairs of shoes. it does not state under details for several of your designer handbags? For status updates on your scheduled delivery please contact the carrier directly with either your reference or tracking information. Subscribe to getexclusive offers on designerbrands. Yours Kindly, Diamond, Fine & Estate Jewelry 2. It wasn't what I expected (item color didn't look the same on the site and the actual) so I decided it will go back. Some of the add-ons on this site are powered by. In other words, they are scammers! Fill out the form to receive a return authorization number and pre-paid domestic return shipping label. Please click here to visit their site for more details. i get that returning a single dress is easy but returning a dozen can often be challenging. Would love to hear from someone if this is standard practice here, but unfortunately other reviews online seem to show similar issues. Return time frames may vary and are indicated with each item's description. I contacted immediately customer service asking to return it and making a bought 2 pair of boots (orders [protected] and [protected]), they both were small, returned using label provided by Bluefly. If your package still has not shown up within the 3 business days of the delivery date, please reach out to us at [email protected] and we will look into it for you. . BBB reports on known marketplace practices. So, even though the address is wrong and they have not sent out the product yet, they plan to send out the product to the wrong address anyway. THIS IS RIDICOLOUS ! I BOUGHT ON MARCH 19 2023 A MESSENGER *** FOR A GIFT TOTAL $ **** . This will surely increase the credibility of your complaint. What is going on? Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Got a message they didn't have enough stock to fill my order. T. tkr of US. We offer the finest designer handbags, shoes, fine jewelry and more at the absolute best value. Customer Service will respond to your email as soon as possible. It didn't occur to me to check their exchange policy beforehand. The dress I ordered was never worn - I tried it on and it was too big. . Please allow 5 to 10 business days for package transit, plus an additional 2 to 3 business days for processing after receipt at our Fulfillment Center. My package is stuck at a FedEx facility and they don't have a clue how to pick up a phone and contact FedEx on a customer's behalf. Price gauging is not a good look, Bluefly! They were not helpful and actually abusive. I don't know why I was stupid enough to buy from an unauthorized dealer but never again. Parcel not delivered and they won't refund!!! Find out how we combat fake reviews. I'm so sad right now. Not to mention they charged some extra for shipping without my permission. I immediately reached out and there is nothing on their website that indicates this order cannot be modified or canceled after placed. Now I cannot return it. I contacted mutliple times on emails and chatted to two different representatives- one said 'warehousing issues' and the other just kept going around in circles. Then I got lectured for not creating an rma for all of my items being returned (which was because the system was only letting me choose one item), by a very rude person Who should definitely not be working in customer service. Order an item on their website that shows in stock. Contact They didn't offer me a partial refund and I had to bug them for a return label. There are no returns on Diamond, Fine & Estate Jewelry pieces for international orders international shipments are FINAL SALE. I will never shop with them again. It is absolutely impossible to contact customer care, they are totally unprofessional and never My husband ordered me something from Bluefly as a Christmas gift! If you are unable to locate this confirmation email, please contact Bluefly Customer Service directly for assistance. We do our best to compensate for these rare situations, but they do happen. 80 Employees . ONLINE IT IS SHOWING ONLY THE PICTURE , NO ANY DESCRIPTION OR SIZES ADDED.ON MARCH 24 THE *** WAS DELIVERED AND THE SIZE IS REALLY SMALL , NOT SURE IF IT IS ORIGINAL SINCE WITH THE *** WAS NOT PROVIDED ANY RECEIPT/ INVOICE SHOWING MY PAYMENT TAXES ETC.I CONTACTED IMMEDIATELY CUSTOMER SERVICE . The worst customer service of any place I have seen. So, I called. Customer service. Once I noticed the shipping address is wrong, I wanted to change the address. They arrived in a dirty old box. If you purchase a 50 item, it could cost you 75% of that item to return it. When I contacted them for the second time about returning and asked they said it is impossible. I'm going to buy a fendi bag on your web. Please allow up to 24-48 business hours from receiving the shipping confirmation, to have visibility to carrier tracking data and tracking movement. I'm still waiting! Leaving customers and their staff high and dry. This review was chosen algorithmically as the most valued customer feedback. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Final sale items are excluded and can not be returned or exchanged and all items must be unworn, unwashed and undamaged. Additionally we recommend that you check out our reviews on BizRate where we have over 1,500 reviews or Stella Service. Bluefly offers international shipping via our partner Shipito. boxes, unless the address is a university address. Information provided by various external sources. I have not received the parcel and am out of pocket. Hi Leslie, Balenciaga Womens Grey Grey Grey Fashion Designer Eyewear. Current Wait: 3 mins (2m avg) Hours: 24 hours, 7 days; best time to call: 3:45pm. I didn't return the bag since it's authentic and bought it for a really good price. No one in my family with size 5. Style # [protected] The complaint is very unclear and makes it sound like you just expect them to fix the problem without you doing anything? To check the status of your order, log in to your account andclick intoyour order to see shipment status & tracking details. Bluefly has a rating of 3.07 stars from 642 reviews, indicating that most customers are generally satisfied with their purchases. I haven't received my shoes yet. . Because we work so quickly to ship you your order, it is not possible for us to make changes or cancel an order once it has been placed. Click here to get notifications about new complaints of Bluefly. Submit a complaint and get your issue resolved. The company left an official comment to this complaint. Print your name in large legible letters on the first line in the top left corner of the envelope. Quick facts: Is Bluefly Legit. Companies can ask for reviews via automatic invitations. Refer to Returning General Merchandise for information on how to create a return authorization number. I emailed then seconds after I saw the receipt in order conformation email. Multi-carrier labels and . Example on a GNU/Linux box: function f calls function g and lets look at the frame of g. Pieces sent back after the return period . Like the description is not even close. Apparently, all the other times I called and was told I would get my refund, they were LYING to me, most likely in the hopes I would just get off the phone and forget to check my credit card statement. We thank you for your interest. In addition, their sizing guide is way off! THEY KNOW MY NAME MY NUMBER MY CREDIT CARD BUT I CANNOT HAVE AN INVOICE, IN ADDITION THEY HAVE A FAKE PHONE NUMBER THAT NO ONE IS ANSWERING AND DROP AFTER 2 RINGS.I CONTACTED AMEX THAT ACCEPTED MY DISPUTE AND REFUND THE MONEY .I TOLD THEM TO SEND ME THE RETURN ***** SINCE AMEX REFUND THE MONEY BUT THEY ARE INSISTING THAT IS FINAL SALE AND THEY DONT SEND THE ***** TO ME WHAT IS WRONG WITH THEM ? A shipping confirmation email is sent when all or part of your order is on its way to you. with a Bluefly rep and they gave me the *** numbers and addresses to . Verification can help ensure real people write reviews about real companies. $185 $139.99 Save 24 %. Thinking I had misread the information, I contacted their customer service department, asking for clarification. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Tip for consumers:Check the return policy before ordering. I should have known better. Here's the customer service response when I asked for a return. The headquarters address is 1124 Kane Concourse,Bay Harbor, FL . Backed by the National Science Foundation, Then I tried again and they stated that a, ONCE again they told me the agent I spoke with was wrong and I cannot return the dress for a, If could give them a minus 100 i would absolutely horrible, Used product sold as new and RUDE support told me to go elsewhere, Fake items and horrible customer service. As items may ship at different times, from different fulfillment centers including our marketplace partners, you will receive multiple shipping confirmation emails with an update on each individual item. However when I received the bag the size was half of the original I had Please note this if you chose to order from them. My item is over $250. Color: vintage rose If you are dissatisfied with an item, please return the item using our easy, online return form. Please note that outbound shipping charges are not refunded when making a return. At this time, we do not provide return shipping labels for international customers. Preferred return address placement is the upper left portion of the mailpiece or the upper left part of the address areaon the side of the piece bearing postage.
