If the transaction value is greater than your Frasers Plus Rewards balance, you must pay the remaining amount of the transaction value by an alternative payment method. any current limited offer promotional rates that may be available. We will improve this article. The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. 63 reviews for FLANNELS, 1.1 stars: "AVOID AVOID AVOID. You should receive an email with the details of your return and if we are providing you with an exchange or a refund. This is when a contract for you to purchase the goods from the Seller is formed. Any additional consignments for delivery in the UK will be sent using the "UK Delivery option: Express Delivery". To enable you to be enrolled in the Loyalty Scheme, certain information you provide as part of your Frasers Plus Credit Account application will be passed to FGFS, and will be treated in accordance with our Privacy Policy and these Terms. If we are legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, respond to any questions, complaints or claims made by you or on your behalf, prevent fraud and abuse, keep records required by law or enforce our terms and conditions, we may also retain some of your personal data for a limited period of time, even after you have closed your account. In most cases, youll receive our final response within 8 weeks from receipt of your complaint. Wemay split delivery of your order into several parcels based on stock availability. This will include the following types of third party: You can find out more information about the third parties with which we may share your information here. All customers and staff members will be required to wear face coverings unless medically exempt. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card's original value first, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. Gift Cards may be exchanged for goods of a higher price than the value stored on the card on payment of the difference. You have the right to ask us not to process your personal data for marketing purposes. If you have any queries or concerns regarding how we use your personal data, please write to Data Protection,Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. We also have procedures in place to deal with any suspected data security breach. Contact details are below. 2. Each time you convert active points to Frasers Plus Rewards, the value of the relevant Frasers Plus Rewards will be added to your Frasers Plus Rewards balance. Please check to see if you have received a delivery card from the courier - it could have been slipped under your door, or delivered where you usually receive letters. In the event of a Force Majeure Event,the Seller's performance is deemed to be suspended for the period that the Force Majeure Event continues, andthe Sellerwill have an extension of time for performance for the duration of that period. Pay later. The following definitions are used in these terms: You, the customer accessing and/or using the Website. Category[strictly necessary, performance, functionality, third party]. No. If you already have an account with us but can't remember your password, you can use the forgotten password link to re-set it by following the steps. If you are shipping an item over $75, we recommend that you consider using a track-able shipping service or purchasing shipping insurance. return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods). Call us: 877-874-2013. If you still require assistance with your query; please Contact Us. We will not refund any Next Day, Express or other premium component of delivery. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so. You have a legal obligation to take reasonable care of the items while they are in your possession. Safety warningPhysical activities can be hazardous. You can choose not to use the Loyalty Scheme but you cannot opt out of being enrolled in the Loyalty Scheme. If an address is on a persons white list then mail from the specific sender will be allowed. Our international couriers deliver Monday to Friday. It's impossible to contact Giulio or Flannels to seek advice or any level of service. If the authorisation still remains after several days, please contact your bank to request that they act upon the cancellation of the payment. Returned Marketplace Product(s) are inspected by the Adidas Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. Select your preferred tracked returns service. In no circumstances shall our liability to you exceed 250. Google Analytics uses these cookies to discover when you first visited our site, how often you come back and how long you spend shopping. If you need to return a Dropship Product, you must send this to the relevant returns address set out in the table above. Details of these rights are set out below. 1. The contract to sell goods to you only relates to those goods listed in the confirmation email. 94 likes. The following documentation may be required to complete our due diligence checks , Personal identification - Photo ID - (Passport, Driving Licence or Birth Certificate), Front and back of all cards used on the account (Please remember to block out the middle 6 digits on the front of the card, and the 3 digit CVS on the back), Failure to comply with the verification checks will result in the order being cancelled, We reserve the right to cancel any order we do not believe to be genuine. Please note that where we end the Loyalty Scheme this does not affect your Frasers Plus Credit Account. You can update how you want us to contact you under Contact preferences. On receipt of your order, an authorisation will be created on your account which will refer to the Website brand. If Adidas are unable to process your order due to technical reasons. Intellectual property rightsUnless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to the Seller (or a member of its group of companies), or are used with permission from the owner. You can choose between these delivery options: Next Day Delivery by DPD (Carbon Neutral). Personal Shopping clients will be offered a dedicated fitting room, and fast-track entry into the store. Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option. Why has my order/item returned to sender? If you change your mind and the item is not defective, please return your unwanted item(s) within 28 days of purchase to one of our stores, along with proof of purchase and you will be offered a credit note or exchange. Please select another delivery option for your order. If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order). E-gift card. By adding our email address to your safe sender list, youll ensure that you receive our emails into your inbox and reduce the chances of having problems receiving emails from us in the future. Add your item(s) for the discount to your bag. Did you find it helpful? By contacting Frasers Plus customer services by web chat or email via the Frasers Plus app. Some offers carry a maximum quantity per Customer. The email address has now been entered into your Yahoo! any other matter for which it would be illegal for the Seller to exclude or attempt to exclude its liability. Some customers have complained that they never pick up, or the wait times are too long. Flannels Fashion, Birmingham. In our premises, including our stores, we use CCTV to monitor and record images for the purposes of security and health and safety, and store the images centrally. We process this data where you have given us consent to use it, where it is necessary to perform our contract, to take steps at your request prior to entering into a contract, where required by law or in pursuit of our legitimate interests where these are not overridden by your rights and interests, such as to provide appropriate marketing and to maintain our services. There may be brands or departments that are excluded from our promotions. You can also find that tracking reference number in your order history, to track the progress of your shipment. enter the Frasers Plus Rewards code and PIN, which can be found in your Frasers Plus app, into the gift card text box at the payment stage in the checkout. Following the cancellation Adidas will provide you with a refund for the amount paid to Adidas under the cancelled (part of the) order. The information that we collect from you may be transferred to, and stored outside the European Economic Area ("EEA"). Any returns are at your own risk. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those. Please ensure you have your order number, unique delivery code (from your order collection email) and a form of ID, if you don't have all three, you will not be able to collect your order. If you have any questions please see the FAQs within your Frasers Plus app or contact the Frasers Plus Customer Services team, whose contact details, including opening times, can be found within the Frasers Plus app or on the Fraser Plus website located at https://www.cruisefashion.com/frasersplus . It would really help us if you can let us know as many details as you can about the problem; Link to the page where the problem happened, Any error message that appeared on the screen. Please note that terms and conditions apply to all of our promotions and sales. In some cases, the personal data we process is provided to us directly by you, and in some cases, we also receive personal data indirectly from Tymit Limited ("Tymit") who operates and provides your Fraser Plus credit account as the regulated lender. To assist us in dealing with your complaint, please detail all aspects of the complaint, including your order number and your preferred contact details. code. . The prices on the Website may differ to prices in our retail stores, catalogues or elsewhere. Select the items you wish to purchase and proceed to the checkout as normal. Unless they are defective, faulty or damaged, you may not cancel or return any of the following items: Refunds will only be offered in accordance with your statutory rights (which remain unaffected). Review the contents of your bag and make sure all specifications meet your requirements then, click "Continue Securely". A Force Majeure Event includes any act, event, non-happening, omission or accident beyond the Seller 's reasonable control and includes (without limitation) the following: Strikes, lock-outs or other industrial action; Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster; Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; Impossibility of the use of public or private telecommunications networks; or. There's a search function at the top left of the website, look for the magnifying glass icon, but you can also look through our different categories for inspiration. Free delivery offers are sent using Standard Delivery service, please see "UK Delivery option: Standard Delivery". You can also use your gift card as part payment, together with any other approved payment option. We reserve the right to restrict you converting active points to Frasers Plus Rewards and/or redeeming Frasers Plus Rewards if your Frasers Plus Credit Account has been blocked or if for any reason you are in breach of the terms of your Frasers Plus Credit Account or these Terms. 3,393 were here. If you are using PayPal, please contact them directly. The Flannels Group Ltd. registered address is The Flannels Group Ltd. Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable. To register with your active, valid email address, please click here. The benefit of these Terms may be transferred by us to any other company within the Frasers group of companies of which we are a member without notice. Take a seat at the Flannels Beauty Bar and enjoy one-on-one consultations, brand takeovers, the latest trends and hottest products in the Beauty Hall. This will show on your bank statement as a reservation of funds which allocates the money to your order but will not be taken until your order has been picked and processed. You can update your payment details under Manage cards. If you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved. You can still shop with us online and our home delivery services are running as usual. Dutch law applies to the sales contract, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). In the south, a disgruntled Taliban commander and former Guantanamo Bay detainee, Mullah Abdul Raoof Khadim, swore allegiance to ISIS, while in the east, six Pakistani Taliban commanders led by Hafiz Sayed Khan raised ISIS's black flag. They will also remain responsible for classifying any games featuring pornographic material. No fur should ever be sourced from endangered or threatened species. Sometimes we offer special products to pre-order, which gives you the ability to order these items before their official launch or before stock becomes available for everyone. We are only able to exchange items for the same product. Perhaps the courier have tried to deliver but you weren't in? Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated. At certain times of the year, such as Christmas and public holidays, the processing time may be longer. The email address has now been entered into your Gmail contacts list. In the event that your Frasers Plus Credit Account is closed for any reason, your participation in the Loyalty Scheme and any pending points, active points, Frasers Plus Rewards or other benefit under the Loyalty Scheme shall end when your Frasers Plus Credit Account is closed. Each game is rated at one of five age levels, and like BBFC ratings, it is an offence to supply a game to anyone below the rightful age limit, and punishable by a fine up to 5000 or up to 6 months in prison. If youve had items delivered to you from one of our brand partners, please see additional information below on how to return those items. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. Links about how to return your Marketplace Product(s) can be found below. Website Operator. . A list of all the cookies that we, our advertising network and technology partners use can be found in our cookie list details below. Please check these policies before you submit any information to these websites. We will retain the personal information you provided on registering an account on our Website or App so long as that account remains in existence. One account is permitted on the Loyalty Scheme per person. These terms and conditions are subject to English law. Earn rewards. When you create your account you can opt in to recieve our newsletters, keeping you up to date on the latest trends, special offers and promotions. You'll be given your voucher by our store staff when you collect your parcel. Gift cards cannot be used to buy further gift cards. Any items that have been inseparably mixed after delivery. Prices and offers may vary and may only be available for limited periods. any theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information by you. What's New? Dropship Products cannot be returned to stores. Grab up to 70% off in the Flannels outlet sale. Any remaining balance will be cancelled on the expiration date of the card. Frasers Group Financial Services Ltd.is the data controller in respect of personal data collected in connection with the Loyalty Programme. If you are not happy with our response, you can contact the Information Commissioner's Office: https://ico.org.uk. These partners use cookies to provide you with personalised adverts when you visit other selected websites. These cookies allow our partner CrazyEgg to collect anonymous usage data which we use to make our website easier to use. Depending on what delivery option you selected your order might still be out for delivery. If you do not spend the entire balance on the Gift Card the remaining balance will be stored on the Gift Card. For this repayment Adidas shall use the same method of payment that you used making the original transaction, unless Adidas arrange a different method with you; you will not be charged any fees for such repayments under any circumstances. For example, pre-orders can't be paid with PayPal. For more information, including on how we safeguard your personal information when this occurs, see below: International transfers of your personal data. These help us to understand whether youve opened an email and how youve interacted with it. SIGN UP TODAY TO RECEIVE SPECIAL OFFERS ON YOUR BIRTHDAY BIRTHDATE PHONE NUMBER +61 Receive offers via text. Whatever your style, take a seat and let our beauty experts help you discover your FLANNELS Beauty alter-ego with our Tasting Menu. You can use the full or part balance of your credit note. Please refer to the specific terms and conditions for each competition; to make suggestions and recommendations to you, other users of our Website and App, and users of the services of our Third Party Advertisers about products or services that may interest you or them; to keep in touch with you regarding your marketing preferences; to keep our Website, App and network safe and secure; to process payments, and detect and prevent fraudulent transactions and/or any other criminal activity (we may pass your details to a third party to carry out these functions); and. Wareshop2 Limited registered address is Unit A, Brook Park East, Shirebrook, NG20 8RY, Company Number: 09870840 and VAT Number: GB 231 5087 33. to assess and process your job application. You have up to 28 days to collect your parcel from your chosen store. If you have a complaint about your Frasers Plus account, we recommend you firstly contact Tymit who provide and manage your Frasers Plus account. Following the cancellation, Adidas will provide you with a refund for the amount paid to Adidas under the cancelled (part of the) order. If you have a query about returning goods, please contact Customer Services. We will keep you updated as soon as we send it out. Any personal data about you and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation (including the UK General Data Protection Regulation, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003) and this privacy policy, which sets out what personal data we process when you interact with us and how we use your data in respect of the Frasers Plus Loyalty Programme (the "Loyalty Programme"). Why is my bank is showing two charges for my order? The maximum UK delivery lead time for goods is 30 days unless specifically agreed by We with you. Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing. Keeping our customers, staff and business partners safe is our top priority. exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc. You will be refunded no later than 14 days after the day wereceive the items you are returning. ); and/or. As well as the cookies we use on our website, we use cookies and similar technologies in our emails. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. use of running shoes for court sports or hiking footwear as work boots, etc.). We will retain your personal data for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place. Some cookies are also essential to enable you to move around our website and use its features. Many of our online products are also available in some of our stores, but usually in limited quantities and for a limited time. Returns & Exchanges INITIATE RETURN/EXCHANGE Complete a return/exchange - Click the Initiate Return/Exchange button above and follow these steps: Fill out the Order Number and Email fields. For our customers security we dont allow change of email address. Gift Cards can be used to purchase orders made on the Website being delivered within the UK and Ireland and for items purchased at one of our stores within the UK. A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list". Were sorry to hear there are issues with your order. Delivery will take been 3 - 21 Days, Public and Bank Holidays are excluded. Customers must return their WEEE item to the Seller within 28 days of purchasing their new item. The Selleris obliged under this Directive to offer its Customers free take-back of their WEEE on a like-for-like basis when you buy fromthe Sellera new electrical or electronic product. These terms will be governed by the laws of The Netherlands. You have 28 days to return your order from the date it's delivered. We will not keep your personal information for any purpose(s) for longer than is necessary and we will only retain the relevant personal information that is necessary in relation to the purpose. A person who is not party to these terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999. The ICOs address is Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, and its helpline number is 0303 123 1113. CELEBRATE YOUR BIRTHDAY THE RIGHT WAY WITH A DIXXON FLANNEL! Select either the Express Styling option, or Wardrobe Refresh appointment. You will receive a 20 voucher to spend in-store if your order is above 400 (excluding the delivery charges) when you collect your order from your nominated store. The BBFC will continue to rate non-game footage in games, such as trailers, featurettes, and bonus DVDs. You will see the options available to you during the checkout process. To enter into a contract with Adidas, you must fulfill the following requirements: You must guarantee that all information given is accurate. ORDER ACKNOWLEDGEMENT:Following submission of your order you will be sent an automated order acknowledgement to the email address used to place the order. 969 likes. to register you for the Loyalty Programme, including to set you up with, maintain and update your Loyalty Programme account (e.g. Any changes we make to this policy will be reflected on this page and notified to you by email, where appropriate. An order will also be cancelled if the billing address details don't match the details your bank has on record. If you cannot be refunded using the original payment method then a cheque will be raised to the address on the order. If your order contains items shipped to you by one of our direct suppliers, the cancellation period may differ, please see thedropship/marketplace terms. Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase. If you fail to comply with this obligation, We may have a right of action against you for compensation. Strictly necessary cookies are essential to our website. Each time you redeem Frasers Plus Rewards your Frasers Plus Rewards balance will be updated immediately and the value redeemed will be removed from your Frasers Plus Rewards balance. You must return your items by post to the Returns Address no later than 28 days after the day on which the items are delivered to you (or someone receives the items for you) or you collect your items from one of our stores (UK Mainland only) to change your mind and return the items back to us. You should not permit anyone else to use your Loyalty Scheme account and you must contact us immediately if you suspect or become aware that anyone else knows your log-in details or has accessed or misused your Loyalty Scheme account. Flannels Fashion, Cardiff. If you aren't receiving emails from us, please check your junk folder and add us to your safe list. If you need any further assistance or help, please contact the Sellers Customer Services team in the first instance. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. Points will be earned for each individual item within a Qualifying Purchase, and for each item points will be rounded down to the nearest whole 1.00. By placing an order through the Website, you warrant that you are legally capable of entering into a binding contract. Were sorry theres items missing in your order. When you send back an item for an exchange it depends on stock availability at the time. If you still cant find it, please contact us and we will be happy to help. Exclusions apply, please see our Returns Policy below for more details. Click & Collect - delivery to your chosen store, three (3) to seven (7) days. I bought a jacket from Giulio Cambridge and 2 months later the material is clearly faulty. The acts, decrees, legislation, regulations or restrictions of any government. Visit Flannels at Landmark Place, Churchill Way, Cardiff, and experience fashion with the latest desi When you first use our Website, we will ask you to consent to our use of cookies and give you information about them. Furthermore, we may cancel any points or Frasers Plus Rewards we reasonably suspect to have been obtained fraudulently or illegally or as a result of a misuse of your Loyalty Scheme account. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Faults are NOT of a serious or structural nature and are usually minor marks. how many points you may receive per 1.00 spent on a Qualifying Purchase; how many points you must collect before you can redeem them for a Frasers Plus Reward; and. The fourteen (14) day period shall start from the date you, or a third party named by you (who is not the courier), takes possession of the Marketplace Product(s), or, upon the delivery date of the final Marketplace Product(s) (where your order contained multiple products to be delivered separately) (Withdrawal Period).
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