My car was in on 4th April for a recall. Official MINI Retailer in Leeds. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. www.stratstonetynesidebmw.co.uk . Exclusive retail offers across the range. Here are 8 tips for writing great reviews. Hi Dylan,Thank you for taking the time to post this review. Customer Services. I was assured the first one would be cancelled however both transactions went through and twice the cost of the car was taken from my account. Hi Dawn,Thank you very much for 5* review! I will never use Stratstone Mini again. Everything I expected and was promised was done. It goes against our guidelines to offer incentives for reviews. Its Thurdsday.Left several messages. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Definitely worth the journey from Cambridge to Hull to collect. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. We never felt under pressure, and were offered a very reasonable price. Our Manufacturer News brings you the latest updates from the brands we work with, including new car launches and technology developments. No one could find the fault except these guys. Very professional, friendly and very informative. Best wishes, Customer Services. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! This was the 3rd BMW Ive purchased from Damian at Stratstone Tyneside. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Its probably my ultimate car and will no doubt see me out. 2023 Trustpilot A/S. . I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Here are 8 tips for writing great reviews. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Thanks again!Customer Services. Very knowledable reception staff took very good care of me. He showcased Stratstone Mini very favourably. They kept it overnight so they could listen to it cold start and fixed the problem that day. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. I will never use Stratstone Mini again. Stratstone might be slightly more expensive but the service and care from all departments makes it well worth while. Customer Services, Simply excellent throughout. State of the m4 cs was horrendous! Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. The aftercare is disgusting from the branch sales and service team and the branch head of business. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Jaguar Land Rover is to invest more than 15 billion over the next five years to transform the brand into an all-electric vehicle manufacturer in the UK. Gary navigated me through delivery and the final fairly complex paperwork and took me through the new car. Verification can help ensure real people write reviews about real companies. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. We spoke with Land Rover Mayfair's Head of Business, Steve Palmer, to discuss the retailer's transformation and its benefits. There was just no enthusiasm from the staff at all. Nothing was too much trouble for him & that made the transaction a pleasant experience. Thanks again!Customer Services. Got to give a special mention to Rhiannon. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Stratstone Manchester, Deanway Business Park, Wilmslow, SK9 3HW, GB +44 1625 445544. . Lovely courtesy car clean and well presented. Never call back never answer questions! Kindest regards.Customer Services. I was regularly kept up-to-date with the progress of my service. Companies can ask for reviews via automatic invitations. I think more attention to detail and customer service would make the experience so much nicer. Amazing service professional and helpful team. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Stratstone, has been confirmed as the UK leading launch partner of multinational high-tech company BYD. My daughter however fancied the 30k John Cooper Works Convertable as did my partner. He and is colleague looked after us throughout the sale. Jamie at service reception desk very helpful too. In the Vehicles & Transportation category. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . We value your feedback and take pride in providing the best possible customer service! | Read 41-60 Reviews out of 110. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Courtney Stratstone Mini. Hi John,Thank you very much for 5* review!We value your feedback and take pride in providing the best possible customer service!Thanks again!Customer Services. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. We value your feedback and take pride in providing the best possible customer service! Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. This morning on Sky's Sophy Ridge on Sunday, nurses union leader Pat Cullen attacked the government over its failure to give RCN members a decent pay rise as Transport Secretary Mark Harper . Stratstone | 15,606 followers on LinkedIn. Our family came to buy a used mini in the 12k range. Even though I was purchasing a second hand car they sorted out the scuffs on the alloys so well that they look like new. Our friendly Motability Specialists are here to help with advice on all aspects of MINI Motability. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Very professional, friendly and very informative. I declined but asked for a copy of the report in order to buy and fit correct parts elsewhere. My son bought a second-hand car from Strastones and I paid for the car on my debit card. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Avoid, avoid, avoid, BMW Derby. I so appreciate it .. a very positive and reassuring experience. It meant we could put the car through its paces under conditions pertinent to us. It meant we could put the car through its paces under conditions pertinent to us. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. What's more, with Stratstone MINI, you can take advantage of an Approved Used MINI with a number of benefits. Find out how we combat fake reviews. Had BMWs for 25 years and the service just gets worse and worse. I am very pleased you are satisfied with your visit! Im off for a BMW , Hi Kym,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Verification can help ensure real people write reviews about real companies. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Hi Phil,Many thanks for taking the time to provide us with this review.We love to see such great feedback! Browse our wide range of Business Contract Hire offers on MINI's most popular models. Lady very helpful on the phone. Technician provide a very comprehensive report and video. Meet our Service Advisor, Ryan Alexander Pride. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Do you agree with Stratstone - MINI Leeds's TrustScore? Mixing the fun of a MINI with the benefits of an electrified drivetrain, this is the next step for one of Britain's favourite brands. The branch is always available for any assistance that you may need. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! The new all-electric smart #1 will arrive on UK shores later this summer, signalling the start of a new era for the smart brand. They kept it overnight so they could listen to it cold start and fixed the problem that day. Discover Stratstone. The salesman was a very pleasant & helpful young man. | Read 41-60 Reviews out of 378 . On this occasion I had to go elsewhere and pay for work that was allegedly carried out in store. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. 2023 Trustpilot A/S. I rang the garage and was told the money would be reimbursed in 5 working days. I was given a courtesy car which helped me greatly. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Very professional, friendly and very informative. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Stratstone Derby - appalling service. The deals they offer are brilliant and nothing is too much trouble. They kept it overnight so they could listen to it cold start and fixed the problem that day. They kept it overnight so they could listen to it cold start and fixed the problem that day. I was given a courtesy car which helped me greatly. Imran Khan of Stratstone BMW Leeds did an Excellent job in securing my wife a JCW countryman. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! All rights reserved. No, response. Found a mini in difficult times for me. 762 talking about this. Amazing service professional and helpful team. I was regularly kept up-to-date with the progress of my service. Confirmed by email. Check out what 115 people have written so far, and share your own experience. Hello Phill,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. We hope that you'll consider us again in the future.Customer Services. In their words "For some reason it hasn't come through and we're already full tomorrow so can we rebook it". We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Took my Mini for its yearly service. How did they know I'd booked online if it hadn't come through. The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. In addition to the above, we are able to offer vehicles through Contract Hireor theMotability Scheme, while our factory-trained technicians will be able to take care of any servicing and maintenancerequirements your car has. We use dedicated people and clever technology to safeguard our platform. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. No sales BS like usual dealers just honest upfront deal. A refreshing experience in car buying! Huge thanks to Ellie, initially, and lastly to Steve and Paul. Would I recommend Stratstone, absolutely! Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Stratstone BMW. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Technician provide a very comprehensive report and video. Hi,Thank you so much for taking the time to review your experience with us. Hi John,We love receiving positive feedback and we appreciate your positive review of your recent visit to the MINI branch in Leeds.We hope you'll consider us again in the future with your automotive needs!Customer Services. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. his customer service was excellent. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. What is MINI Connected and How Do I Use It? Took my Mini for its yearly service. We value your feedback and take pride in providing the best possible customer service! I cant thank Gary and the team at Silverlink enough for their care and attention over the years. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. The branch is always available for any assistance that you may need. Very knowledable reception staff took very good care of me. I had an MOT, service and also had a new service plan set up. Just purchased a beautiful new mini from Stratstone tyneside that i am delighted with. Do not use Stratstone Silverlink if you are used to good customer service, it is appalling. Once you have purchased you car, for some reason you are passed onto a handover person . Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Many thanks to Mark and Gary for a great experience. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Ryan has been with us for 5 years now, and is an integral member of the team here at MINI Harrogate. Big thanks Jamie and co, you are doing things right. If you are searching for a MINI Specialist in Leeds to maintain your vehicle, then there is no one better to bring it to than an authorised retailer. Im sure Ill be back to see him in a few years for my 4th one. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Companies can ask for reviews via automatic invitations. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Anyone can write a Trustpilot review. Suggested companies are based on peoples browsing tendencies. I was dealt with by Ellie who was excellent and the whole process went smoothly. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Wallsend, England, United Kingdom . Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Thank you for taking the time to leave us your rating!Customer Services. Excellent service from Chloe in the service department and the technician. It goes against our guidelines to offer incentives for reviews. Check out what 106 people have written so far, and share your own experience. If you think theyve got no time for customers then they have even less time to check the quality of the vehicle. Charged 150 for a diagnostic report. Hi,Many thanks for taking the time to provide us with this review.We love to see such great feedback! Voice your opinion today and hear what 123 customers have already said. Best wishes, Customer Services. Gelderd Road, Leeds, West Yorkshire, LS12 6EG. Hi Jeremy,Thank you for taking the time to leave a review.I am disappointed to hear of the service you received on the handover, this isn't the level of service we aim to provide.I will certainly ensure to pass your feedback onto the relevant managers to make them aware of your experience, so that this can be addressed and dealt with internally.If there is anything else I can help with, then please contact me at [email protected] and I will look into any issues for you.I do apologise for any inconvenience this may have caused.Kodie - Customer Service Specialist, I purchased an electric mini and I am really pleased with it its a great car ,the overall experience was excellent and great customer service thanks very much, Hello,Thank you very much for your 5* review! To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! 8days later guess what? No one could find the fault except these guys. I had an MOT, service and also had a new service plan set up. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Holly was a new member of the sales team & in our opinion a great credit to the company. It meant we could put the car through its paces under conditions pertinent to us. Whether you already own a vehicle or are potentially interested in purchasing one, there is a high probability you will want to keep up-to-date with the latest information and news as it is released. We use dedicated people and clever technology to safeguard our platform. Would highly recommend & would return in the future. The UK's leading premium vehicle retailer. Hi,Thank you so much for taking the time to review your experience with us. Check out what 398 people have written so far, and share your own experience. We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. A range of videos can also be found on the Stratstone YouTube channel. Best wishes,Customer Services, We were looked after by Paul, the mini we enquired about was waiting for us for a test drive , he was very helpful and accommodating , we came away with a great experience , thank you Paul.Heather and Rick, Hi Rick,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Date of experience: 20 February 2022. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. All rights reserved. 16/06/2022 . New and Approved Used MINI sales, servicing, Motability and more at Stratstone MINI. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Lady very helpful on the phone. Thanks again!Customer Services, So glad I bought my car from here. Companies can ask for reviews via automatic invitations. Holly was a new member of the sales team & in our opinion a great credit to the company. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Anyone can write a Trustpilot review. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. I bought a car from Derby dealership. We are absolutely thrilled that you have rated us so highly! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Best wishes,Customer Services. Suggested companies are based on peoples browsing tendencies. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Drive your new MINI with an Extra Big Smile on Your Face, MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. Discover a comprehensive choice of official MINI accessories, parts and lifestyle products. Official MINI Retailer in Leeds. Contact the Ferrari Dealername and meet the Ferrari team. . Explore the MINI Special Edition range, a unique reimagining of popular MINI models designed for the individual within. Find your next car at MINI Leeds, where. Everything I expected and was promised was done. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Companies can ask for reviews via automatic invitations. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! A+ experience during our recent car purchase from Stratstone Mini Leeds. This is now three weeks of silence. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section. I would highly recommend this dealership if you are looking to buy a Mini. Everything I expected and was promised was done. I have just changed my sons Motability vehicle at Stratstone Mini in Leeds. What are the opening times for Stratstone Mini Leeds? Stratstone smart (155 Gelderd Road, Leeds, UK) Car dealership. We strive to create the most competitive deals on new MINI modelsand we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. We never felt under pressure, and were offered a very reasonable price. We hope you enjoyed some of the tasty treats, we certainly did. I found this Strastone employee very abrupt unwilling to accommodate, argumentative, rude and quite honestly out of her depth for such an important part of a car purchase .I could write an essay with issues that occurred, while dealing with the handover person .For this reason I will definitely not be give anymore business to Stratone Leeds or the dealership, end of and would recommend you stay well clear, there are plenty of really good mini dealership out there, that I am sure would appreciate your custom !!! Also helped with vehicle set up and installing My Mini app explaining everything clearly. Would recommend Stratstone Leeds to anyone, Hi Andy,Thank you for reviewing us! Although I've spent 16k more than I wanted we've got what we want. Wouldnt it be good to know your servicing costs are comprehensively covered? I rang yesterday afternoon at 17:50. Customer Services. Thanks again!Customer Services. stratstone mini leeds meet the team. We never felt under pressure, and were offered a very reasonable price. Just had the first service on a second hand car I bought last year from Strastone. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Thanks again! I made a complaint and got an automatic "we'll reply in 48hrs" response back. Best wishes,Customer Services. Paul through discovering I owned an Abarth roadster manufactured a deal that enabled me to trade that in and get the more 30k dream machine. Thank you for taking the time to leave us your rating!Customer Services. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Reply from Stratstone - BMW Chesterfield. . Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Communication skills were top drawer. I so appreciate it .. a very positive and reassuring experience. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Now raised with Pendragon. Jamie at service reception desk very helpful too. Find your perfect MINI today with our fantastic MINI Drive Away Today offers for vehicles in stock & available for immediate delivery. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Friendly and helpful staff that go over and above for their customers. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome.
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