I never know how much that stuff about penalties is reality and how much of it is stuff they want you to believe. They've moved away from that. With Uber Eats, if you get side tracked by the dollar amount, you can get sucked into longer and slower deliveries. So now Uber knows the food was picked up, and they see you were there before. While your Uber acceptance rate is somewhat important, its not necessarily vital to have a high acceptance rate to keep your job. In general, the estimate isn't far off, though in my experience the actual time to complete is often a few minutes longer than the estimate. The reason it's an issue is the always on top setting that Uber requires you to allow in permissions. That's because Uber Eats does crack down on cancellations and does not crack down on acceptance rate. I do not believe in just quitting Uber Eats and moving to another platform. But what does it mean that it doesn't matter? For this reason, it's almost always an immediate cancellation for me. For example, for promotions and quests, Uber Eats states: "As of August 21, 2017 Uber is no longer tracking acceptance rate or cancellation rate against Quest promotions." For example, if you accept eight out of 10 delivery trip requests, your acceptance rate is 80%. But you can still be deactivated for cancelling orders. I've had several times where the cross streets listed were in paralell to each other. Fortunately, it really doesn't seem to matter how they calculate it. We'll look at that some more. The good news is that there's still usually good enough information that you can often still make good decisions. Which is why it's best for you to exercise caution when it comes to cancelling a delivery order you already accepted. You can also sign up for Uber Eats if you havent started driving yet. You earn points for completing deliveries, maintaining a high driver rating, and keeping a high acceptance rating. It is important to maintain a high acceptance rate to provide a reliable service to restaurants and customers. At this time it is only a test. When I started in 2018, Uber Eats did display acceptance and completion rates. The dollar amount is right for many who use a minimum dollar amount, and it's nearly two dollars per mile. Click to expand. For instance, the $4.50 delivery offer in the screenshot above likely had a tip of around $2 to $2.50. It's no different than telling a painter I'll offer you $500 to paint my house.. Just had this pop up, I guess my app updated itself without asking me. Sometimes I wonder if it's related to my rejecting orders, though there are some of those times I'm taking a pretty high percent and it still happens. Uber Eats has started hiding upfront address information in some markets for drivers with less than a 50 percent acceptance rate. Does acceptance rate matter? This makes it easy to accidentally hit the accept when you are picking up your phone. For instance, if you're typing out a text message when an order pops up, you think you're hitting the next letter but you've just accepted a delivery. If so, it's calculated as Accepted deliveries divided by order requests sent to you. Uber dispatching for bike deliveries is terrible, often far too many miles away, so I reject a LOT of offers, and it has never been an issue. While they'd love for you to accept a lot of trip requests they cannot force you to. Now, despite Uber Eats not showing your acceptance rate within the app, it probably still calculates this information in the background If Uber Eats sends you an offer while you're still active on a delivery, you'll only receive the half screen order details without the map. This is a very recent change to Uber Eats customer-facing app, and its honestly pretty weird and not great for drivers. Sometimes you deny so many requests that you start to feel you should just accept one thats almost decent just so you have something to do. Should I Deliver on Christmas for Doordash, Uber Eats and others? At the time I was working more off of a 40 cent rule (I've raised my price since then). Once you have marked on the app that you have the food in hand, you want to do everything in your power to make sure it gets delivered. As you deliver more and more, you get to know the restaurants that are most likely to have a long wait time. The offer amount does include the expected tip. For instance, if the delivery fee is $3.00 and the tip is $12.00, Uber Eats will only include $8 of the tip in the offer amount (in this example the offer would be $11 instead of the total $15.00 that the driver actually receives). If I'm waiting more than five or ten minutes between good offers, that's usually a sign that my price is too high for the conditions at that moment. Each city has its own cancellation policy. Doordash Taxes Made Easy: The Complete Guide for Dashers by a Dasher. If you want decent pay, don't ever accept anything less than a dollar a mile or nothing less than 6 dollars. In other words, you're kind of rolling the dice. If however, you make $10 per order and do 50 orders, you also make $500 but do it in half the time making you $22.24 an hour. Anything less than $20 an hour I consider to be a bad day. The offer is based on whatever base pay and extra promotions Uber Eats offers, and the amount that the customer tipped through the app or Uber Eats website when placing the order. Uber Eats used to show you your acceptance rate, but a few years ago, they removed that feature. You can choose to call support by tapping the top button, or you can choose one of the other options below. Additionally, consider trying out DoorDash and Instacart so you can test which delivery gig pays the most in your market. I'm a little amazed I was never deactivated. In my contract, it states you acknowledge that your repeated failure to accept User requests for Delivery Services while you are logged in to the Provider App creates a negative user experience for Users of Uber's technology platform. Then once one comes through with a good delivery, I turn the others off and complete that delivery. While there's not an actual accept button, all you have to do is tap on the order details (which take up about half of your phone screen) to accept the delivery. Drivers in the test markets who have rejected more than five of their last ten offers will no see all of the delivery information when offered a delivery. Or Completion Rate? Does Your Uber Eats Acceptance Rate Matter? Indeed, Uber Eats makes it clear that it doesn't matter. One of the things I find interesting when looking at what I wrote a couple of years ago is how I've simplified my decision making process. 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He applied his thirty years experience managing and owning small businesses to treat his independent contractor role as the business it is. With Uber Pro, drivers get perks like: Uber Pro places you into different reward tiers depending on how many points you earn per month. Maybe that's me being stubborn - they pressure me less, and I accept more. But your cancellation rate matters a lot, and if it's too high, you risk getting deactivated by Uber Eats. Should I deliver during the Super Bowl for Doordash Uber Eats Instacart Grubhub? Learn why it was the perfect career move, and how it all led to the Entrecourier website. A great way to avoid cancellations is to pay attention to different reasons you might cancel, and try to avoid those situations. Now, despite Uber Eats not showing your acceptance rate within the app, it probably still calculates this information in the background. While all of that encourages you to accept a lot of offers, Uber does not and cannot require you to do so. A low offer meant a shorter drive. Uber Eats does provide a minute estimate in the offer now. Get help with your Uber account, a recent trip, or browse through frequently asked questions. One thing I've learned is that it's extremely easy to accidentally accept delivery offers on the Uber driver app. So, if you cancel three trips out of 10 made, your cancellation rate would be 30%. As I've mentioned, I've had several times where I unintentionally accepted an offer, either by bumping the screen, or by the screen popping up when I'm in another app. However, if you qualify for Uber Pro, you might be able to check your current acceptance rating and the threshold you need to maintain to earn perks. They provided an estimate of distance and time. The closest thing that I could find anywhere was this article from 2015 in Business Insider that shows that Uber was calculating acceptance rate on a week by week basis. Every time I do this, I regret it. You can almost guarantee that $3.91 is all you would get. When a customer puts an order in for delivery or a ride, they want to get that service as fast as possible. The clear answer is just no. Or is there something else different about the two? More High Pay Offers for 50% Acceptance Rate: Is Doordash Lying? The idea is to take your pay for the delivery and divide by the estimated number of minutes. They finally started to change things up. And the company wants the driver to be there as fast as possible, too. It's not really tied to most of their incentive programs (Drivers who also do rideshare may be an exception). This Online World is all about providing people with honest ways to make and save more money by using technology. If you're in an area where Uber Eats is very busy and there are a lot of good delivery offers, you have more room to be picky. But at the end of the day, you need to make sure youre getting paid enough for a side hustle to be worth your while. All they really told you was how far away the restaurant was. Find out why this driver accepts 99% of his ride requests: Finally, its far less frustrating to have a higher acceptance rate than to have a low one. You don't know where you stand. Join me for a Ride Along while I Multi App with Uber Eats, Doordash, Grubhub, and Walmart Spark Driver giving you the fu. There are two ways to reject. I have yet to find anything that says exactly how Uber Eats defines their acceptance rate. A $3 offer was far more likely to take 15 minutes or less. This screenshot is for a bit more than the previous one, $11.42. However, for most markets and in general, there isnt a minimum rate to maintain. Does acceptance rate matter in 2023? Whether to accept or reject that bid is completely a business decision you have to make. The process for cancelling an order is probably the most hidden of all the major delivery apps, in my opinion. If you are finding it to be an accurate number, it may be the best single factor in making a decision. Notice the While it's important to accept trips when you are able in the quote above? 2023 The Rideshare Guy. Some will only take offers that pay a certain amount of money or more. Second, Uber Eats doesn't publish the average rating for your city. I've done this for years and have never encountered an issue. Uber Eats has told some drivers in a select few markets that they will no longer provide up-front delivery information, Uber Eats delivery cancellation rate help article, Doordash, who is very transparent about their completion rate policy for Dashers. Tap that to get the following screen: Here you see Uber Eats's Report Issue screen. The map does display icons for both the pickup and drop off location, however those icons are not always very clear. To accomplish that goal, the acceptance rate is not what matters. Or you can just figure out your total average tip and add that to the offer value, and use that to decide if an offer is worth it or not. There are a number of ways that drivers will evaluate delivery offers. DoorDash has a similar program with its Top Dasher program, but again, the perks you get arent worth keeping such a high acceptance rating. The flip side is that the tip has to be so much higher to make the longer (30 minute plus) deliveries worth while, so not getting a tip on those is more damaging. No. Gig economy companies are not allowed to control the work of independent contractors. During the period before they added the second wave of new information, if I was already in progress on a delivery the only information I got was the dollar amount, restaurant, and distance to the restaurant. Even knowing your acceptance rate requirement doesn't help if they don't tell you your rate. You can read more about Ron's story,, background, and why he believes making the switch from a career as a business manager to delivering as an independent contractor was the best decision he could have made. You can read more about my affiliate policy here. However, the $3.91 on this offer doesn't include the customer tip. The bottom line is, I'm trying to get an estimate of the time a delivery will take. But, what do other food delivery drivers think about this topic? If youve been a driver that accepts every ride out of fear of being deactivated, losing benefits, or making less money, now is the time to sit down and do your own math to see if its actually worth it to continue to drive this way. That means that the driver can not be required to accept any particular offer or any percentage or quantity of offers. Dollar amount by itself is meaningless. It is based on your most recent 50 offers. There may be issues with a particular delivery, such as excessive wait time, where you may decide it makes sense to cancel out on a delivery. According to Uber Eats, the acceptance rate is no longer displayed in the app because it does not affect a driver's ability to earn promotions. However, they do it a bit differently in that it's not always predictable when they do so. If you accepted 70 out of the last 100 offers, your acceptance rate is 70%. No, Uber Eats doesn't deactivate drivers for having low acceptance rates. These days, with long waits at drive throughs when the lobbies are closed during the quarantine you can get hung up a long time. Doordash Taxes Made Easy: The Complete Guide for Dashers by a Dasher. Checkout: Your Uber Eats acceptance rate is the percentage of order requests you accept. We understand there are times when it is difficult to accept trip requests. There are some transparency problems here. Earnings help cover the cost of operating this site. In the same way, the fact that Uber Eats offered a delivery to you does not mean you have to take that. I all but stopped delivering for them for awhile because I didn't know what I was getting into on any delivery. Part of the strategy is picking the best times and places to deliver for Uber Eats. When I first came on board I became very picky with the orders that I took and it seems like they have totally backburnered me. The same thing if you actively decline an offer. As an Amazon Associate and as an affiliate or referral partner for other brands, I earn from qualifying purchases. But the thing for me is, even if there is a penalty, I have to ask myself if taking everything is a bigger penalty, you know what I mean? In some markets with the Uber Pro rewards program, you need to maintain a certain acceptance rate to qualify. The acceptance rate doesn't matter to you as an Uber Driver at all. I keep coming across drivers taking every order uber throws at them, I feel like it's important to remind everyone every 2-3 months that the Acceptance Rate DOES NOT matter. The following includes my responses to those changes and ideas how to evaluate offers based on that. The earnings hit on eats would be dramatic. When I started in 2018, Uber Eats did display . Keep the phone in your phone holder and avoid doing anything else on the app when there's a chance an order could pop up. I'm not a fan of oversimplifying things. Uber Eats independent contractors are allowed to decide whether to accept or decline any delivery offers. Sometimes you can look at the restaurant you will pick up from, and get an idea that the value of an order will be higher or lower. This is when you go back to playing the averages. If the customer added a tip when placing the order, the tip amount is included in the offer but the offer is not broken down. Most likely you wont get $10 per request if you accept half of the orders. Your choices are to either lower your price or to open things up to other food delivery services. Your app goes back to an idle or waiting state. If you haven't delivered for Uber Eats lately, you may not recognize their offer screen. There was a time when Uber was doing a trial where they'd not display as much information if you had a lower acceptance rate, but to the best of my knowledge that has ended. How should I decide how often to accept or reject deliveries on Ubereats? You can read more about Ron's story,, background, and why he believes making the switch from a career as a business manager to delivering as an independent contractor was the best decision he could have made. I know that Uber Eats quit displaying your acceptance rate - back when I started tehy used to show your acceptance rate and rejection rate. Part of why I choose that method is that it's very easy to implement. If it's fairly accurate, that is in my mind THE best way to evaluate whether accepting or rejecting an Uber Eats offer makes sense. But if you sat out there for 6 hours and only did one $40 delivery, that's not so great. On one hand they talk about completion rate, the other is cancellation rate. Does completion rate matter on Uber Eats? If you accepted that last 35 offers out of the last 50 that you received, your acceptance rate would be 35/50, or 70%. For instance, a $7.50 delivery won't have a hidden tip. A low ratings system that penalizes you for things you don't know doesn't seem reasonable to me. Uber Help page Driving and Delivering What are acceptance rates? There may be times if there's a glitch with the app that some of the other information may not show up. Uber speaks often about the policies for your city, but they don't give you specifics. The delivery that you were offered will then be offered to another driver. That said, Uber Eats is slowly unrolling its new Uber Pro program in different markets. The way UberEats hides tips on offers, you know the tip portion of a single delivery offer will never be more than eight dollars. Here's the process I go through in evaluating a delivery offer. But, does your Uber acceptance rate matter? In fact, Uber Eats can not legally make you accept any deliveries. We'll look a bit more in depth into acceptance rates for Uber Eats. I will tell you that I've had some incredibly low acceptance rates on Uber Eats and it has never been an issue. Penalizing drivers for not accepting offers could have expensive consequences for Uber. So, I dont think your Uber Eats acceptance rate matters. His work has appeared on dozens of personal finance websites like Money Crashers, The College Investor, Investor Junkie, and more. This too happened often on bike deliveries. If you are not in the Uber app when an order comes in, the acceptance screen pops up over whatever else is on your phone. Uber Eats will send a lot of requests to you. If you want to decide based on one factor only, miles may be the best factor. Your Uber Eats acceptance rate doesn't matter. Android users are also more prone to accidental acceptances. While it is important to accept trips when you are able, we no longer display your acceptance rate because it does not have an affect on your ability to earn promotions. Your acceptance rate is the percentage of delivery trips you accept. Pay attention, and don't accept those delivery offers to begin with. DoorDash tracks several metrics in the Dasher app, one of which is your acceptance rate. It's not really tied to most of their incentive programs (Drivers who also do rideshare may be an exception). We'll offer you this much money. I would pick up an order and find out the customer was 8 miles away. This prevents the acceptance screen from popping up while you're using another app. That's not very practical. What happens if I decline a delivery request on Uber Eats? However, for some reason, Uber doesn't include the map in whatever pops up. Even if someone didn't tip at all, it doesn't hurt as much because your hourly rate is still reasonable and it's easier to overcome with the next delivery. But the question is, how does accepting or rejecting orders on uber Eats work? The most common issue is if an order comes in while you don't have the Uber driver app open on an Android phone. If your cancellation rate goes above the average for your city, you'll receive a notification. It used to be between $15 and $18 an hour, and now I make between $18 and $25 an hour. Anecdotally, I've also been delivering with Uber Eats for over 5 years and have consistently maintained a low acceptance rate. If I don't think I can make close to 50 cents per minute, I'll reject it. What Do Other Couriers Think? That's my primary consideration. Thats why this post is covering the Uber Eats acceptance rate policy, why it matters, and what drivers should do to make as much money as possible. Its never worth it and always decreases my per-hour and per-mile earnings. Personally, I find that both of these methods can result in accepting deliveries that don't pay well for the time and expense involved. Despite this being a common misconception, understanding why ratios don't matter can save time and money for drivers seeking optimal efficiency! Uber Eats simply lets you reject the delivery offer without selecting a reason. That's okay. It just seems counter intuitive, doesn't it? Never miss a headline that impacts your bottom line, Expert analysis and advice, directly from veteran drivers, Learn the secrets to working smarter, not harder. If you get 100 requests that make $5 each, youve made $500, but if it takes you 45 hours to earn that, youve just made $11.12 an hour. Notably my account is set up as a passenger driver but I've also enabled eats. When Uber Eats identifies a delivery that's a good fit for where you are, they'll push the offer to your driver app. Are high acceptance rates actually required? Well, let's dive into that! You can alsosparinglycancel active trips if you realize completing it is going to ruin your hourly pay. That offer will give you details about the delivery, with options to accept or decline. Swipe up from that restaurant information to reveal the following screen: You'll notice the red circle with the white triangle next to the Start Delivery button. Then it drops off. For example, if you get to a restaurant and find out the food is going to take another 30 minutes to get ready because the kitchen is slow, youre probably best to cancel the active order so you can get back to making money. In this article, we'll examine: Your acceptance rate is the percentage of delivery offers you accept on the Uber app compared to the number of pings or delivery offers you receive. No. But I don't feel that with Uber Eats as much as I do with the others. Ultimately, that's your best defense against accidental acceptance: Be very careful about what you are doing with your phone when available on Uber Eats. The IRS says that things like dictating the work a contractor does or even an evaluation system that evaluates anything other than completed work is a sign of an employee relationship. Because things have changed, the information probably isn't very helpful today, but it may be an interesting read if you're interested in how things used to be.
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