Worst deliver company ever! on 29/09/2021, Scheduled pick up at 1pm t 4.30 pm - had to pay a guy to wait for 3 1/2 hours as I was away - 150 for the guy waiting, but no show. I need my passport urgently and 4 days has gone by waiting for thiscompany to deliver it. FedEx Howcan TNT take three months to deliver a passport? However, there is a 50 excess and some general exclusions. TNT customer service is horrendous, some of the agents there are very rude. I contacted their customer services who told me that the parcel I was expecting hadnt been collected from the company supplying it. Seedangerous goodsfor a list of items that are restricted by legislation or regulations, which can only be shipped under appropriate conditions. The petition urges the Government to look into the deal and ask why the firm's apparent failures have not been looked into. I have found the reviews for TNT to be very accurate. Besides the police report you really must notice the passport office and start the process for a replacement such your current passport document can be cancelled and becomes useless. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Simply type it in the box below and one of our community will give you an answer. I have never known such a useless, stupid, unhelpful, antiquated company. For a courier company who is originally a business to business courier service and has only just merged with fedex and started doing residential deliveries I am so happy with the delivery service I have received from TNT, I had renewed my passport and received my passport on the day it was ', In most cases travellers will depend on the flexibility of their booking. passport We also ensure all reviews are published without moderation. On three different days! After going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being conducted. FedEx Office - Provo, UT - 1774 N University Pkwy 84604 - Print The passport office allows emergency, same-day passport appointments for a fee but Angela wasn't allowed to do this either because she'd already ordered one to be delivered. TNT have let me down time and time before, and an absolute rubbish Company that you can only rely on to be unreliable! This is the first time I have ever dealt with TNT delivery services and the service is appalling. We use dedicated people and clever technology to safeguard our platform. After reading the reviews I was concerned about our 7 Day Fast Track Passports being compromised for our holiday in two weeks time. Hi Abbey, you can track your passport here: delivery.tnt.com/tracking Your application number (minus spaces and PEX) is your "PAN number" you need to include the I had to give them delivery instructions on how to get to my property and my contact number before it was delivered The Philippine government is preparing to evacuate Filipinos from Sudan, where battles have raged since over a week ago due to a power struggle between rival military factions. But if nothing has happened by the end of Tuesday, I will give that email address a go. Myvisa is vital but I'm trapped in an application lockdown, Left more than 2,000 out of pocket after passport confusion, it seems a huge number of other people are having similar problems. Shipping locations near you | FedEx Provo The problems appear to be with the passport offices contracted delivery firm rather than delays within the department. Hope you get sorted next week. written by I have called the TNT customer services everyday since the 8th March 2021 and the following are the record of my calls. Some desperate punters have even driven from depot to depot to try and find their documents after booking flights abroad. But the reports on Trustpilot from people trying to get passports delivered by TNT will not make for happy reading at passport HQ. The next day, I get another text and email saying that they will deliver that day. TNT have been a complete let down on the delivery of a critical, time-sensitive package. Passport Office workers across UK to strike for five weeks over pay, UKpassport delays affected hundreds of thousands of people this year, More than 50,000 passport applications past 10-week wait, MPs told, Johnson threatens to privatise Passport Office over backlog, Meltdown at UK passport renewals forces travellers to cancel Easter breaks, Year of delays: how UK government services seized up in the Covid crisis, Travellers warned of up to 10-week wait for British passports. on 19/08/2020. Suggested companies are based on peoples browsing tendencies. DPD are probably the only courier company I haven't had an issue with personally. Really distressed. I have found the reviews for TNT to be very accurate. In some cases, the Passport Office is turning to alternative postal companies such as Royal Mail, according to reports. realfrankturner i have had the same issue yesterday tnt sent me a photo where they had delivered my passport to and it wasn't even my house?? Submission and publication of all letters is subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. Excellent Service, thank you TNT! It goes against our guidelines to offer incentives for reviews. Processing Time and Return of Passport Anyone can write a Trustpilot review. Thankfully the neighbour 2 doors away received it but stated the envelope was thrown outside their front door without an ounce of care for the documents inside and the fact that it was being delivered to the wrong address. I was travelling home from working away that day. Awful service, I really am questioning why so many government organisations are using this inept courier to handle their services. Suite 30. Adult passport was posted through the letter box as we weren't in, child's passport was delivered at 7.30 saturday morning. on 09/09/2021. The fact is, all the stuff written on the envelope makes it patently obvious that there is an important document enclosed that could be worth a lot of money if sold onto the wrong person. We use dedicated people and clever technology to safeguard our platform. Some complained of waiting weeks for passports to arrive, or of staying in all day only to find that deliveries were cancelled. Read about our approach to external linking. TNT More parcel chaos: TNT took six months to deliver my passport 'There must be people who have neither the means or indeed the inclination to follow the course we took and frankly why should they have to?'. They seem to miss that most people have cctv and can look back and see that there was no attempt or even a vehicle at pick up point, so some untruths are been told. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. After going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being conducted. JavaScript is disabled. Deputy State Secretary on EU Funds Issues Mr. Armands Eberhards. HMPO should really rip out the contract they got with TNT and just stick to RM, Didn't delivery passport just sent a picture of the wrong street and said they unable to deliver. WebProcessing time for a full validity (10 year for adult) U.S. passport is approximately 2 weeks from the date when we received your application and payment. An international delivery company that cant find my property unless I provide instructions on how to get there is so poor, they should be embarrased, written by Export Preview | Digital Logistics Capacity Assessments 28 June they attempted delivery but I was not emailed/called/left a postcard nothing. Neighbours say they don't have it. "Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions. Worst experience, worst courier company. on 18/01/2022. Letter before Action - How long should I allow the company to respond? Passports: Delivery firm apologises for All rights reserved. The cheapest Greek islands for a holiday are also the best, Costa Barcelona is the cheapest destination for all-inclusive break this summer, 11 exciting new flight routes for summer 2023, Why it could cost 17.50 to drop a loved one at Heathrow this summer. My passport was delivered to the wrong address, despite disclaimer on front of envelope that important items were enclosed. They make it impossible to contact them!! TNT never give an ETA, simply that it will be delivered before 18.00 but they don't say "Provided the driver can be bothered". This never happened. As others have said first attempt at delivery (at home) no attempt to ring buzzer for entry. RMSD is a tracked service yes, I have used RMSD so many times and never had an issue at all. All went smoothly until delivery. What is going on at the government agencies? Asha12 Passport application - return of supporting documents CaydenWhite Excellent Service, thank you TNT! Email us at [email protected] or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. I have called the deliveries number three times, and waited an hour to be connected before being disconnected. As long as they have a letterbox they will post it. For a better experience, please enable JavaScript in your browser before proceeding. A TNT spokesman said a backlog had been caused as a result of a surge in applications due to lockdown restrictions easing. Worst deliver company ever! Only two of the parcels turned up due to an error by TNT (though the delivery was done by FedEx). Tax Analysis Department. Ill give them Monday and Tuesday to at least attempt a delivery. I would give it zero stars if possible. written by Find information on our most convenient and affordable shipping and mailing services. I have been waiting for these documents for more than 8 months from the Home Office and your dreadful service has caused further aggravation. TNT service is completely dreadful, and extremely poor. Still havent got my old passport back! Delivery firm apologises for UK passport Do they expect people to stay at their front door all day - no eating, no working, no shower? Eddie1982 When the number of reports exceeds the baseline, represented by the red line, an outage is determined. I've waited for two days for delivery and they told me that the business wasn't available and was closed, what rubbish as I've been waiting for them for two days!!! WebDiscount not valid on the following products and services: finishing-only orders; digital, passport or mounted photo; self-service print, fax, scan, or shred; products provided by Warefk158 Does anyone know if TNT are responsible for delivering the old passports. TNT delivered to a neighbours' house 2 doors down, and didn't obtain a signature. The driver did not request a signature or take a photo of the delivery. Absolutely hopeless. TNT say thats nothing to do with them so I assume it will be returned by Royal Mail. The automated service and the actual customer service agents of TNT were very unhelpful. Ive only just got over how stressed I was last weekend. Passport support documents return Read about our approach to external linking. delivery Managed to get through only to find out its tnt. Now it is with its courier, TNT, to deliver, I have come to a dead end. It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. Managed to book a redelivery but no one turned up, was told it had gone back to depot so could I collect it from 30 miles away, its a table so wont fit in my car! Never use, avoid at all cost! Your experience can help others make better choices. Can't even stay on hold. Again, no one came or contacted me. FedEx blamed the delays on an increase in passport applications as Covid-19 restrictions continue to ease. I'm here to help you with your questions regarding FedEx services. The person receiving the mail, if it was wrongly delivered, must not open such mail that is not addressed to them. Moreover, the whole Friday I tried to contact them on the phone, and on the online chat, but I couldn't get through. WebTNT passport delivery service is exceptional Thank you. TNT were due to collect a parcel from my home address and then deliver a replacement. First notification of it even being on the way was an email with photo of the front door of the building and link to arrange redelivery, useless 12 hour timeslot following day meaning cant go out, and if it had been a working day would have had to take the whole day off. Anyone can write a Trustpilot review. Fast track appointment Wednesday morning, brand new passport in my hand by 11 am Friday morning, thanks to TNT! Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. A similar thing happened when they were due to deliver the replacement parcel. Then they delivered it on a different day than I rescheduled for, and I found my documents creased and folded in the letter box. Here are 8 tips for writing great reviews. Your experience can help others make better choices. Track your item Verification can help ensure real people write reviews about real companies. Purcell42 Id just given up when a white van pulled up and a man delivered it. Rescheduled for Saturday only for them to go to the wrong building which says "Marketing Suite" (not residential) and they had the audacity to take a picture of the office saying that I wasn't at home again.They know full well how important a BRP is but decided to make our lives extremely difficult to get this document. WebMore parcel chaos: TNT took six months to deliver my passport Rehan Qayyum has not travelled since the pandemic began. On the 9th March I was told my parcel will be redelivered and I will get a call to confirm. 67095565. Our online system is available 24/7, and in-office visits are available for all walk-ins at the hours C Coko Novice Member Apr 12, 2022 #90 So TNT also posted my new passport to the incorrect address. WebPassport problem Daughter (aged 16) applied for an adult passport. I was unable to arrange a redelivery as the bar code didnt work and tracking number didnt work. Happily, Angela's holiday company, Tui, has allowed her to change her dates for free. It comes after The Sun revealed how Brits with a new blue passport are being warned to check it before travelling, due to new rules in place. in Wolverhampton collect from us regularly after each sale. My wife waited in all day and arranged for someone else to pick the kids up from school, so she could. For more information, feel free tocontact us. WebJoin the 5,909 people who've already reviewed TNT. Passport not delivered but they say it has been Appalling customer service from TNT, basically not believing me and refusing to acknowledge the possibility they He tracked it on TNT's website and saw that he had a new delivery date but, again, it didn't arrive. TNT lost my new passport - What to do? | Page 3 Tried contacting TNT waited for over 1 hr to get through and not very helpful. I got letter a week later stating I didn't include my driving license with application, after many phone calls give up and ordered a new license out my own pocket and made an appointment at the local passport office so I didn't have risk posting in again. on 14/04/2021. TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. Alternatively you can claim up to 500 towards the cost of a trip if it has to be cancelled, or towards alternative travel to the destination. Managed to book a redelivery but no one turned up, was told it had gone back to depot so could I collect it from 30 miles away, its a table so wont fit in my car! I called the Shop that made me the delivery - they struggled half-day to contact them without result. Since I did not get any calls or messages, I rang the customer services again at approximately 1820hrs again on 12th March and after a long wait the person who answered claimed he would find out about the consignment and he kept me waiting and eventually the phone went dead. According to the Times newspaper, HMPO is turning to alternative postal companies. Someone has just done a review of TNT on trustpilot and all I can assume is its someone from their PR company because it says how wonderful they are! Here are 8 tips for writing great reviews. The No. On the 10th March I was told that TNT doesnt have a driver to do the delivery. WebIntroduced in 1981, originally sold for $150. Do not bother with this failing company, booked pickup at 11am and no show from them. The issue has created frustration among hundreds of customers - who have set up a petition calling for a probe into the issue. "This is causing some scheduled passport deliveries to need to be rearranged.. Well when I went looking for TNT passport woes I didnt expect to end up back on AVF! TNT UK Reviews | Read Customer Service Reviews of tnt.co.uk 455Lane on 19/06/2021. That would be worth knowing. How to send documents from Saint-Marc to Russia in 2022 They had it booked for tomorrow! After taking a day off work and waiting in all day continually checking the delivery status on the last check I had the message delivery failed,unable to contact recipient!! TNT was due to deliver my brothers new passport from early March and we never received it. Tax Administration Policy Department. Their track and trace service has indicated my passport has arrived at my local Delivery Station a week ago with home delivery the next day. Managed to get through only to find out its tnt. I went online to look at the delivery tracking to see when the other parcel would come and was surprised to see in the proof of delivery that the driver had forged my signature. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. As if I havent! on 05/05/2021. Ltd. - www.radiuslog.com, Blessings Logistics - www.blessingslogistics.com, Air Sea Logistics - www.airsealogistics.com.sg. TNT - NOT EVEN WORTHY OF ONE STAR, sadly that was the lowest option. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the What are the rules for travelling abroad? FedEx How do I prepare an international shipment? Delivery firm TNT, who has an exclusive contract with the Passport Office to deliver the documents, has been hit with complaints over arrival dates frequently being pushed back. Will I need a booster shot to travel in 2022? TNT severely damaged my air conditioner in transit (cracked exterior in multiple places, scraped and dirty up the front face). Absolutely useless. 2023 Trustpilot, Inc. All rights reserved. That is how I find that TNT has been sitting with my package since 28 June and did not even tell me about it! on 03/06/2019. It added that it was "nearly impossible" to get information from TNT and the Passport Office was seemingly uninterested in helping. Added to that, it's not uncommon to find parcels arrive, that look like they have been the near the explosive, TNT. Won't use again! He was repeatedly given new delivery dates, six in total, but each time the passport didn't arrive. She was due to travel on a snorkelling holiday to Egypt on 24 November but has now had to postpone and says it's been a hugely stressful experience. EU Funds Strategy Department. Worst experience, worst courier company. Delivery is attempted literally 5 minutes after she leaves the house. nasirjadoon TNT states they were there at 2.11 pm (even spoke to the waiting guy a few minutes earlier), written by written by When I contacted them the next day I was told that they tried to collect but the premises were closed. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Brits who have ordered a new passport have been forced to cancel flights after they failed to arrive, The waiting time for new passports has almost tripled during the pandemic, Travel expert shares her tip for getting a great passport photo and its cheaper than youd expect, revealed how Brits with a new blue passport are being warned to check it before travelling, Independent Press Standards Organisation (IPSO). To find out if your shipment has been delivered, who signed for it and other tracking information just type in your TNT consignment number on theTrack & Tracepage. Some options for our customers include: Mail Boxes Etc. Not even sure if they actually knock on my door or not. I ended up cancelling it, ringing up passport office who said they will investigate, they got back to me within a week and I confirmed I still had not got it and TNT were not responding, and I got a new one free of charge, no idea what happened to the original one as TNT were useless. NO ONE is held accountable and hardworking people are wasting time and losing money due to the TERRIBLE SERVICE. After waiting for over a week he phoned the delivery company and, after over an hour on hold, he was told he could collect it from the nearest depot. 2023 BBC. TNT - NOT EVEN WORTHY OF ONE STAR, sadly that was the lowest option. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. By clicking a link you are consenting to this. This delivery date has successively been rolled to the next day for a week now. written by A HMPO spokeswoman said it expected "the highest standards from its partners" but that TNT was dealing with an unexpectedly high volume of applications. The company assured me it had. Absolutely hopeless. So I had a very expensive economy 2-3 day delivery service! What Covid rules do holiday destinations have? When I ordered my passport online it never crossed my mind, when it said my passport would be returned by secure delivery, that there would be a problem! I ordered some garden equipment which was despatched in three parcels via TNT. Get Directions. Nothing delivered, So to start they left a fed ex we missed you card. Passport support documents return After reading the reviews I was concerned about our 7 Day Fast Track Passports being compromised for our holiday in two weeks time.
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