Before joining British Airways Adam spent a year in Australia after graduating from Durham University with a BA in History and Politics. Having just been named CEO of British Airways, the 49-year-old has a huge . From travel apps to testing, behind the scenes we have been working tirelessly to make sure that British Airways continues to be the airline you can trust. Sign up for a free account. Even if there was just a form you filled in for non-urgent enquiries, it would be a start. Sorry, but BA is a national embarrassment in my eyes and possibly beyond redemption. the focus now for the vast majority of people is price and BA provide many benefits for those who pay and want them and less for those who dont people have the choice . 7 hours later we were served a one slice of bread coronation chicken sandwich and a small kitkat served in an enormous brown paper bag. Sean Doyle Chairman and CEO, British Airways 30th January 2022 at 10:10 #312371 Rob HfP Staff There appears to be a typo. For example, our operations teams are working on a new baggage tracing system, allowing you to track your bag via your phone throughout your journey. There have been so many bottoms in the ceo seat in recent years that nobody knows the definition of quality any more. At the start of the year, BA CEO Sean Doyle announced a series of senior management changes to spearhead the airline's recovery from COVID-19. No choice in what is provided except that it is gluten free. We get a lot of complaints about British Airways. Prior to joining IAG, Julio was Managing Director of NIKI Luftfahrt in Austria, Chief Commercial Officer of Airberlin in Germany and Chief Commercial Officer of Vueling Airlines in Spain holding further senior roles there from 2006. Ive used the opportunity to do the bare-minimum to keep Gold and decided to build status across other Airlines / alliances instead. Where are the after-dinner chocolates now I really cannot believe that by stopping this element BA will somehow repair its balance sheet. The airline has been beset by staff shortages, congestion at Heathrow Terminal 5 and . Disagree that everything should be automated. A few years I would have blindly booked BA, even if more expensive. Of 13 seats in front of J (all full) only 1 passenger had their door (partially) closed. at Living in South East Asia for the last two years, being forced to phone you or use Twitter feels so backwards. When Tom Stevens, in response to a question about Willie Walshs comments about IAG splitting BA off from the group (probably out of context) said that Willie had no insider knowledge of BA or IAG which was a ludicrously stupid thing to say of the man who led BA for years and was instrumental in the formation of IAG. While there is no official confirmation, it is likely that we will see the airline roll out the new club at an accelerated level on its long haul fleet first, with the new cabin already deployed on the carriers A350-1000 and Boeing 787-10 aircraft. To say the experience of flying business in Emirates is a level above BA would be an understatement. Ive had a couple of almost immediate responses to scathing comments recently even giving a point of contact. While British Airways are indeed the ones making the decisions on how to manage their call centers and customer support lines, constantly changing rules and at times a lack of clear direction for the UK Government on what their rules and restrictions would be on COVID-19 over the last 2 years. Shambles! We know that for many months now weve been asking you to be patient with us. And recent experiences have just pushed me to the point where I seriously question why I would ever fly with the airline again. Sean Doyle. There are a few things they could do straight away, starting by doing away with the unbelievable charges for anyone booking Club Europe/World, (without status), for choosing a seat I cannot understand why they cant just bake the cost of this into the overall booking truly, who is going to notice 250 on a circa 4k booking, to also sit in some of the oldest Biz Class seats in modern aviation appreciating there is a slow refurb of the fleet? Here's more information about the Elliott Responsiveness Ratings. 5 days later and endless chats on line and telephone no one can tell me where my luggage is and quite frankly they dont give a damn . This meant you normally got the experienced crew in first and club. Register HERE General Chat This forum is for general topics and chat type threads. While the majority of the food has tasted OK, it reeks of cheapness. address is s****[emailprotected]. In fact no choice of main as we were seat 15 theyd run out of one option already. Like others, Ive heard fine words from BA before while they have continued to cut and offer a business class product that on long haul is 20+ years out of date and on short haul has been diminished to less than economy was ten years ago. With decent airline obviously. To be frank, weve been moving from one set of restrictions to another and the amount of change weve been dealing with over the past couple of years from week to week has been relentless. Their club world long haul has for years been poor value and club Europe a disgrace with the same legroom and seat as economy. Investing more in digital & ensuring its an awesome customer experience will reap rewards & improve their Net Promoter Score (NPS). If you need help with any problem,please contact us through this form. He started at KLM in 1995 and carried a number of positions in Sales & Marketing, Alliances and M&A. at The death spiral reached the point of no return when they closed UK based IT departments and outsourced to India with price the only criteria, not experience, competence or management.And when you review the voluntary redundancy programmes they set up to cut even more costs you can trace the loss of experience and even customer focussed wisdom to the second rate airline now trying to please its IAG shareholders and protect senior staff bonuses and not us its less and less captive customers. I mostly fly paid for F. Every so often I do use 2-4-1 but realistically if I want to fly F I do. Just look at the starter below which consists of a couple of bits of lettuce, two bits of avocado and half a cherry tomato! "Bookings remain very resilient."British Airways CEO Sean Doyle talks business as the travel industry comes out of the pandemic. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Lorem ipsum dolor sit amet consectetur adipisicing elit. Prices now are ridiculous and we have therefore decided not to book anything until the product and price improves, even at the cost of losing gold at the end of the year. As someone who has flown throughout the pandemic (rules permitting) its frustrating to see the decline of BA. But the crew were excellent. Focus on luggage tracking not high priority issue to fix although having priority luggage treated as priority would be nice. As of 2023, Sean Doyle's net worth can be between 10-15 million USD. Got a flight to Vancouver booked for the summer, paid a big price and theyve just changed the plane from new club suites to old club worldreally annoyed. It is about time that if you order a special meal that some choice should be given especially in premium cabins. The same meal both ways. Brand Manager at Olympic Industries Limited, IT infrastructure and SRE coordinator / Project Manager at Bio Ritmo / Smart Fit Group | Scrum | Kanban | KPI | Lean | Process BPMN 2.0 | People | Leadership | Agile | OKR | Management 3.0 | DevOps | You might have seen our new advert, starring the real people of British Airways who are always working to keep you safe. BA have totally ruined my trip , lesson learned . Spent an un, Thought @etihad was impressive in business class f, The stunning adults only Sunset Pool at the @waldo, Final early morning beach visit @movenpickalmarjan, Breakfast influencer style with a floating scrumpt, A stunning night at @sonara_camp in Ras Al Khaimah, First time on @klm long haul and lucked out with a, Travel companies, luggage, travel tech & apps, Virgin Atlantic and Virgin Atlantic Flying Club, The call centre wait times and social media. Forbes contributor. At the time of booking we tried to use a voucher for payment but BA had changed the voucher number in its system (no explanation why) and the value of new voucher was incorrect. Just flew back overnight from Nairobi and can honestly say it was one of the worst BA experiences ever. This isnt all down to the staff, but there seems to be a malaise over BA where there is no ambition to make a really positive customer experience. Im not seeking to make excuses for things that should have gone better. He came back and said product poor, people meh. 24, New York, NY 10036- 8002, New booking or changes to existing booking: 877-428-2228 Monday Friday, 7am 3pm Saturday and Sunday, 7am 3pm: Eastern Standard Time (EST), Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. Since it was created in 2012, the company has been noticed for being profitable from its very beginning and one of the most punctual and efficient in Europe. Id also like to see a proper chat function that works properly. The Covid hiatus, with many planes taken out of service, presented the airline with an unprecedented chance to catch up and speed up the introduction of Club Suites across all the remaining planes. You can still collect your usual hotel loyalty points and perks too. Having joined in 1992 on the BA Graduate scheme. Sarah graduated from Newcastle University with a BA(Hons) in History. Nexus Technology S.A.C. Financial Controller Airline Partnerships, Finance Business Partner Strategy & Business Units. The mid haul routes operated as Club Europe instead of Club World are unacceptable. Previously he served as IAG Head of Corporate Strategy and IAG Head of Commercial Strategy from October 2017. Sean Doyle was appointed as Chief Executive Officer of British Airways with effect from 12 October 2020. BA need to go back to using trolleys if they are going make the multi course service work again. #avgeek #luxurytravel #miles #luxuryhotel. Sean Doyle Sets Out His Vision For BA "A Royal Departure" Desert Island Discs Also of interest this week: News from London Air Travel you may have missed: Ive just checked flights to BNA in May 6k for 2 return in Club. One word. We all lead busy lives and have better things to do than holding on the phone. A national disgrace! Half the travel time. Patient while we rebuild our network, retrain and recruit people to serve you better, and patient while we deal with the thousands of customers that need our help. For me its all too little too late and Im bored with BA blaming COVID and its effects for a whole raft of shortcomings. The email listed out many details on how they would look to fix flaws and issues that had been highlighted inside of the airline during the pandemic with one of the major focuses being on the customer support phone lines. I still havent received the double tier points (now 61 days and counting). Seriously, I reckon we have saved around 5K just by spending a few days before hand going to Dublin first. Plus, we have insightful letters, insider tips, and more. Sean Doyle works in the Airlines/Aviation industry. Disagree that exclusive table serviceelays but not should stay. Here dealing with government departments, doctors, businesses of all shapes & sizes, you name it all done using WhatsApp. LONDON - Yesterday, British Airways CEO Sean Doyle signed and wrote an email to all BA customers promising them a better airline in the new post-COVID-19 era. Southwest just got a one-two punch for its holiday misdeeds. BA really needs to invest in online self service / manage my booking functionality allow customers to do more things online at a time that best suits them. So hot chicken curry and carbs followed by cold curry and carbs. BA staff just couldnt be bothered and couldnt have been less helpful if they tried. Bright and energetic C-suite assistant, fully focussed on providing support and solutions of the very highest standard. The email also listed out that the airline had taken the feedback from customers and confirmed that they would be rolling out their club suite on as many aircraft as they can, as quickly as possible. Again its down to poor IT. Find accurate personal and work emails for over 250M professionals. Over the last few months I have moved from Tokyo to Cairo. # Call Centres C-19 being used as an excuse Im afraid. Sean Doyle (businessman) Sean Doyle is an Irish businessman, and the chairman and CEO of British Airways . CEO British airways email address Notices Join in and register on theDIBB You will need to register before you can post: click the register link below to proceed. However, the north lounge in T5 badly needs an upgrade. This took 1 hour to sort, surely an extremely inefficient method. This has happened for years and when I finally got so frustrated that I contacted BA about it, I hit the usual operational demands excuse. Carolina Martinoli isChief of People, Corporate Affairs and Sustainability Officer at IAG. Why are travel refunds taking so long now? Wargaming, Manager of Community Relations Vizor Games, Enjoy unlimited access Had lots of excuses, poor justifications and promises of improvements. talk is cheap. A host of former Inflight Business Managers escaped hire and fire by being reinvented as excellence managers people who are more concerned with fluff and how we plate up a roast dinner in first class than they are listening to what we have to say about the basics. A recent Denver-LHR leg in Club Class saw a very disappointing one-tray meal. About Sean Doyle We have numerous flights booked, lots of them in Club World. Spot on when you say While the majority of the food has tasted OK, it reeks of cheapness. Strangely though we received emails a day or so ago alerting us to our return flight on the oringinal booking reference! Michele, I agree that we should be able to do as much as possible online, but, until they fire their current IT crowd and make it a top priority, well still be waiting on hold for two or more hours at a time. Is this British Airways flight bad enough for you? In spite of all of this, yes it still has to do much better. Chief People, Corporate Affairs and Sustainability Officer. There was a consistency with both the onboard experience, and the lounge experience which was refreshing, something I miss with BA where it is very hit or miss at the moment. Quite often they were nearly double the price of Qatar out of LHR not ex EU. Choices of food and wine run out before they get to you. Sean Doyle Chief Executive Officer British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB 011 44 20 8738 5050 [email protected] This contact was published on November 27, 2014 and updated on March 9, 2023. Anchore, WW Category Director, Capture Solutions at Kodak Alaris, Managing Director, Middle East at FGE So it was my choice to fly BA, support the airline and enjoy the benefits of being a Gold Card holder. Heres what to do. I have 12 vouchers which have been unable to spend as cant get through on the phone. I was lucky enough to be very well looked after by all major carriers and we all know the BA product falls short in many areas. he missed out 'without spending any money'. However, my patience ran out last last year: BA and BA holidays are impossible to contact, generally uninterested and they collectively cancelled or rescheduled over 20 of my flights last year. Its now better flying Egyptair! CEO, British Airways. I love the First Wing. Not enough meals heated up outbound and completely ran out of all meals and drinks glasses by row 10 on the return leg.disgraceful, they knew how many seats theyd sold, its not difficult to work out the food needed.
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